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CAMHS SCA is the Specialist Community Advisors service – not sure if it’s a nationwide thing but in my area they are there to discuss presentations and suggest alternatives to try before referral via SPOA, usually for ND assessment or mental health support. They work with schools or other agencies eg Early Help services rather than direct with the public.
Yes I’d try everything – it takes so long for anyone to come back to you and parents can feel ignored during this period, that increasing the chance even of ruling something out will feel like progress, plus if there’s a plan of action involving trying lots of things you can show how much of a response you have already put into place if you need to escalate.