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I too recognise this situation as commonly occurring in my workplace and I agree with Claire and Louise that without a history of need you are not able to award additional time. It is quite irresponsible, in my view, for an assessor to charge for an assessment without pointing out that they should have a previous existing relationship / agreement with you for them to complete part C of the Form 8 to enable the student to be eligible for this arrangements using their evidence.

If she has never previously run out of time at school then your hands are tied, sadly.